FAQs

Answers to the questions we get asked most. Can’t find what you need? Contact us or email support@askmemart.com.

Ordering

What does “no minimum order” mean?

You pay our wholesale price whether you buy one piece or a hundred. There is no carton or MOQ requirement.

Are your products genuine?

Yes. We source directly from brands and their authorised distributors. Every product ships sealed in its original packaging.

Do you provide GST invoices for bulk orders?

Yes. Add your GSTIN at checkout and you will receive a GST invoice so you can claim input credit.

Shipping & delivery

Is shipping free?

Yes. Shipping is free on every order across India, with no minimum order value.

How long does delivery take?

Orders inside India usually arrive in about 3 business days (excluding Sundays and public holidays), depending on your pincode.

How do I track my order?

Once your order ships you will receive a tracking link by SMS and email. You can also check the status on our Track Order page or in your account.

Payments

Which payment methods can I use?

All payment options available for your order are shown at checkout. Payments are processed securely by our payment partner, and we never see or store your card details. See Payment & Security.

Returns & refunds

What is your return policy?

Eligible items can be returned within 15 days of delivery, unused and in their original packaging. For hygiene reasons, beauty and personal-care products can’t be returned once delivered. If anything arrives damaged, defective or wrong, contact us right away at support@askmemart.com with photos and we’ll make it right. Read the full return policy.

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